When will [insert product] be back in stock?

Thanks so much for your interest! Everything is handmade in small batches but the shop is updated regularly. Head over to Instagram or join the mailing list for more information on the next restock. If there’s something you’re after in particular, definitely get in touch; a stock date for that specific style/item may be available.

Are your glazes food safe?

The studio's custom glazes meet the requirements for Canadian ceramic foodware products (further information can be found here), are chemically well formulated, have been tested for durability, and are appropriate for use with food.

Are your pieces microwave and dishwasher safe?

Yes, however, like most handmade wares they will last longer if treated gently - avoiding regular exposure to these harsh environments will extend their lifespan. Pieces damaged by use (gentle or otherwise…) cannot be refunded or exchanged. 

Please note: sudden, drastic changes in temperature may cause immediate damage. 

Do you take custom orders?

Possibly. Bespoke orders must use the studio’s standard clay bodies and glaze palette, and come with a minimum charge. Pop over email to chat about your ideas.

Can you make a copy of something I saw elsewhere?

Erm, no. Ceramics is a complex process with endless variables so it’s pretty unlikely that the piece you saw would be possible to create using the studio’s materials and processes - please consider supporting the original artist.

If I order multiples of the same item, will they be identical?

They’ll be incredibly close, but since they are made by a human, not a robot, slight variations are inevitable - that’s the nature (and beauty!) of handmade ceramics. It is (really respectfully) recommended that you consider something created through a different process if that doesn’t sound like your cup (of tea).

Can I visit your studio/shop in person?

Yes! It would be so lovely to see you! Studio hours are by appointment only, please get in touch to arrange a time.

How does local pick-up work?

Well hello there, neighbour! If you want to pop by to grab your order, please select local pick-up when checking out. Specific instructions and options will be sent by email upon order completion.

Do you ship internationally?

International shipping rates are available, but please be aware that it is often incredibly expensive. The studio is not responsible for any potential duties, taxes or other fees which may apply.

How will my order be packaged?

Your order will be packaged using recyclable and/or compostable packaging; it will be double boxed, filled using biodegradable peanuts (just dissolve them in the sink!) and/or shredded paper and your piece will be wrapped in recyclable paper cushioning. Please recycle or reuse it if you can!

When will my order arrive?

Everything available in the shop is ready to ship, unless otherwise noted. Orders are typically fulfilled 1-3 business days after placement and you will receive a confirmation email and tracking information (if applicable) when the package has shipped.

My order was damaged in transport, what should I do?

Crap. So sorry about that. Everything is packaged carefully, but accidents happen. Please send a photo within 48 hours of receiving the package and a replacement or store credit will be issued.   

My piece is defective, what should I do?

Email a photo and description of the issue and we’ll find a solution. 

Please note: slight variations in colour, size and finish are not considered flaws and will not be refunded or replaced.

My piece doesn’t look exactly like the one in the photo.

Great care is taken to accurately represent the work, but occasionally due to both the nature of handmade items and variations in screen calibration your piece may look slightly different than the one photographed for the catalogue.

I’ve changed my mind, can I have a refund?

Refunds or exchanges are not available once an order has been shipped/picked up unless it has been incorrectly fulfilled, proven defective or arrives damaged in shipping. 

Here's the fine print: